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How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

How to order:
Step 1: Browse or search for items you want.
Step 2: Add item(s) to cart by clicking on the [Add to cart] button. Once you are done shopping, you can review, remove, or modify option(s)/quantity of the item(s) on the cart page. Please check before you move on to the next step.
Step 3: Proceed to checkout. If you’re not a member yet, you can also checkout as a guest.
Step 4: Enter your billing and shipping information.
Step 5: Select your payment method and pay accordingly.
Step 6: You have successfully completed the order if you see a “Thank you” message and your order number on the screen.

Payment

We support transfer of money without a bankbook, online virtual account, and credit cards.

[Credit/Debit Card]:
[PayPal]: Virtual Online Account, Credit/Debit Cards supported by PayPal
PayPal does not require you to have an account with them to use their services for credit card payment.

Shipping

  • Shipping Method : Registered Shipping (Express)
  • Shipping Area : A Region.
  • Shipping Rate : Fixed Shipping Rate : Regardless of your order amount, ($ 40 USD)will be charged for shipping.
  • Delivery Time : 5 - 7 days
  • - Shipping method: EMS(Korea post)


    - Shipping Area: Worldwide (Not available- Hong Kong, China, Taiwan)
    - Delivery time: 5-10 business days from payment (Same day shipping is not available)

    Please take into consideration that some products may take additional time for delivery and processing.
    - Shipping Cost
    Shipping to Worldwide (Not available- Hong Kong, China, Taiwan)
    For purchases over 300 USD: Free shipping
    For purchases less than 300 USD: Shipping cost of 30 USD is charged.

    Shipping to other destinations: EMS Shipping costs are automatically charged.


    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

    International Buyers – Please Note:

    Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

    Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

     

    These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.

     

    It will be marked merchandise values below value on the Customs Declaration

    1 pair scissors-USD $95

    2 pair scissors-USD $190

    3 pair scissors-USD $285

    4 pair scissors-USD $380

    5 pair scissors-USD $475

    And mark items as “Business Samples"

    If you want to change the purchase products value or normal purchase products value. Please leave a message for delivery overseas at the time of delivery. Or leave your massage on the “Q&A” board ASAP.

     

                   

Returns & Exchanges

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

 

Exchange/refund procedure
For exchanges/refund, the customer is required to post an exchange/refund request on the “Q&A” board within 3 days from the date of receipt. The request is to include the reason for exchanges/refunds and the order number.
In case of exchange/refund request due to product defects or mis-delivery, detailed photos of the products are also required. Exchanges/refunds will be made shortly upon careful examination and confirmation on the reported defects.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company.

3)We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4)If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material

 

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

 

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of 1$.”
The maximum store credit you can spend on one order is 10%.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.



    Customer Service

    +82 70-8065-4787

    open. mon - fri, am 11:00 - pm 6:00 (gmt +9h)

    lunch. pm 12:30 - pm 1:30 (gmt +9h)

    sat, sun, holiday off

    Payment info

    Virtual Online Account,
    Credit/Debit Cards supported by PayPal
    Payment with credit/debit card
    - (VISA, MASTER, JCB, AMEX etc.)


WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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